Introduction
Summary
What Constitutes a Business System?
Analysis and design can be focused and brief

Investigate and identify problems, opportunities and objectives
Analyzing your business systems for potential improvement begins with gaining an understanding of what you do and what methods you currently utilize to deliver your product(s) or service(s). In addition, clearly stated objectives help to refine the desired outcome of an analysis of your business systems. Analysis will focus on identified issues or processes, based on the experience and recommendations of employees and managers and the approval of executives.

We look at the ‘who’ (people involved); ‘what’ (business activity); ‘where’ (work environment); ‘when’ (timing/sequence); and ‘how ‘(current procedures) of the selected areas of your business. In addition to this, we want to understand why business is currently conducted in this manner.

Interviews with managers, executives and employees may be conducted and their comments, issues, and desires for improvements documented. Questionnaires may be developed and distributed, and their results collated. Important processes may be documented, step-by-step, with flow-charts and/or in writing. Current reports may be reviewed; new reports may be detailed. Paper forms may be gathered and examined. Staff interactions with clients and/or processes may be observed.

Analyze current systems and document requirements
Present findings and alternatives
Designing the improved system
Developing, documenting and testing the custom application
Implementing, evaluating and maintaining the new system