Experience (p2):
Learn2.com (cont.)
Internet Connectivity Research, recommendation and implementation for internal network
- Researched and recommended provider for T-1 Internet connectivity.
- Coordinated Installation of T-1 with ISP and Phone Company.
- Researched, recommended, and installed router and CSU/DSU hardware connecting internal network to Internet.
- Configured internal workstations and servers for TCP/IP access to Internet, including DNS server and list servers. Coordinated with external consultant for set-up of in-house email server on FreeBSD system.
Internal Data/Voice Network Research and Implementation
- Recommended and implemented network infrastructure improvements.
- Recommended capacities and assisted with installation of data and voice network in new location (worked over 100 night/evening hours beyond regular schedule).
- Selected and configured switch hardware for 10/100 Ethernet network.
- Set up and monitored backup for workstations on internal network.
- Add, configure and troubleshoot phone, internal file sharing, Internet access, modem and fax communications for workstations.
- Managed voice-mail and Panasonic DBS phone system, including punch-down of new stations, hardware procurement, adding/deleting voice mailboxes, and interfacing with vendor.
- Set-up, configured and maintained Macintosh file sharing on Windows, Mac and NT Servers.
- Set-up and configured web server for Intranet.
County of Marin - Office of the District Attorney-San Rafael, CA 2/97 - 2/98
Information Systems Analyst
- Assisted in the transition of a 100-node network from Thin Net to 10/100 Base T.
- Documented emergency reset procedures for 12 servers, including NT/Lotus Notes, ccMail, Mac File Server, Fax Server, etc.
- Installed hardware and software and helped diagnose and alleviate network problems for 100 staff.
- Provided end user troubleshooting assistance and training.
- Spearheaded development of a World Wide Web presence for the Office of the DA.
North Bay Network-San Rafael, CA 2/94 - 11/96
Business/ Operations Manager - Internet Service Provider
Acquired by Best Internet Communications, 7/96
- Played a key role in successfully managing growth prior to acquisition by Best.
- Developed administrative systems/materials and trained staff for dial-up sales, customer support, accounting and billing.
- Managed a team of technicians, artists, and content providers to establish an effective web site for the company.
- Successfully represented the company at trade shows, community events, client negotiations, and public presentations.
- Provided sales and customer support for business level products, including: Point-to-point T-1, Frame Relay, ISDN, Domain registration, email and web hosting services.
Sonoma State University-Cotati, CA 1993 - 1994
Network Technician
- Provided end-user support for over 1,000 PC/Mac users.
- Installed network access hardware and software for PC/Mac platforms.
- Installed Ethernet cabling to extend high capacity network to sections of Campus.
MicroDesign
Resources-Sebastopol, CA 4/93 - 12/93
Network Consultant
- Managed network server for email, file sharing, backup and calendar.
- Troubleshoot network related hardware and software problems.
- Installed hardware and software and trained staff in appropriate use.
- Developed documentation for file-sharing, backup, and other network
services.
- Performed maintenance and report programming of multi-user database.
Center for Critical Thinking-Rohnert Park, CA 1992 - 1993
Technical Support
- Provided technical support and training involving publishing and Internet
access.
- Maintained hardware and software, including communications and remote
access strategies between several remote sites.
- Developed multi-user database for scheduling annual conference presenters.
